Knowledge Base:  

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After looking through the Knowledge Base, I still do not know how to fix my product(s). What should I do?
You can visit our Customer Support page and call or email our Customer Service department and we will help you to troubleshoot the issue you are having. Please have the following information ready to
Can I check the order status or track shipping on my product(s)?
Yes, you can go to the Account Info page and choose "Review order(s) / track package(s)." Here you will search through your Order History and choose the order in which you would like to track the ship
Can I put juices or alcohol into my soda siphon?
The soda siphon is only suitable for the preparation of water.
Can I send you empty chargers for a rebate?
We are not accepting any empty chargers for rebates.
Do you offer shipping to Alaska and/or Hawaii?
Unfortunately, we do not ship to Alaska or Hawaii.
How do I change quantities or cancel an item in my order(s)?
Go to the Account Info page and choose "Change quantities / cancel order(s)" to view your Order History, in which you will choose the order you would like to edit. NOTE: Once an order has begun proces
How do I clean my dispenser?
Instructions for cleaning dispenser: Before opening the dispenser, allow remaining pressure to escape by pressing the lever. Unscrew the head and remove head seal and tip. Hold end of valve inside
How do I contact you?
Please visit our Customer Support page for our contact information.
How do I find my product(s)?
To find the product(s) you are looking for, you may: Use the navigation menus on the top, left and bottom of our website. Type a keyword into the SEARCH box. If you have any trouble locating a product
How do I get free shipping?
You may receive free shipping on orders over $100.
How do I navigate this site?
To navigate this website, simply click on a category you might be interested in. These categories are located on the top, left and bottom of the website. QUICK TIP: Place your mouse cursor over anythi
How do I obtain a copy of my receipt/invoice?
Go to the Account Info page and click "Print invoice(s)" to view your Order History, in which you will choose the order you would like to print.
How do I return my product(s)?
Products may be returned within 30 days of purchase for an exchange or refund. Please provide the original receipt or a copy of the original receipt. If it has been more than 30 days, you will need to
How do I use my dispenser?
Instructions for use: When using your dispenser for the first time, or if you have not used it for awhile, rinse the bottle first with warm water, then with cold water before filling it with cream. Fi
How long can I leave a mixture in my dispenser?
The contents in your dispenser will stay fresh up to 14 days in the refrigerator. NOTE: For best results, serve immediately upon dispensing.
I have questions about the charges to my account.
Go to the Account Info page and choose "Review order(s) / track package(s)" to view your Order History, in which you will choose the order that you can compare with your financial records. If you have
I own a business. How can I sell Whip-It! products at my store(s)?
Please visit our Customer Support page and call or email our Sales department so that we can connect you with the appropriate representative. You may also go to the Affiliate/Distributor page and it w
Is my dispenser suitable for hot preparations?
Only stainless steel dispensers with a blue silicone ring are suitable for hot preparations.
Is my product compatible with other parts from different companies?
In order to assure the proper functioning of your product, only use original Whip-It! parts. Never combine parts with other manufacturers' products. Do not attempt to make any modifications to the pro
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